Accessibility Statement
A system that only some people can use is not really open. Yosemite Crew is committed to making its digital services accessible to everyone, and we tell you honestly where we are on the way.
Our commitment
We treat accessibility as an ongoing product, design and engineering responsibility, so veterinary teams and pet-care businesses can use our platform effectively across devices, regions and assistive technologies.
Technical standard
We target conformance with WCAG 2.2 Level AA as our product standard, and this statement follows W3C/WAI guidance. Conformance is assessed through automated tooling, manual keyboard checks, screen-reader review, design review and code review during development.
Conformance status
Partially conformant. Some content does not yet fully conform to WCAG 2.2 AA, and we are remediating in a phased programme. Known remaining gaps include:
- Some data tables in operational views lack sort semantics.
- Certain third-party embedded surfaces (Stripe, IDEXX) are outside our control.
- Colour contrast in some legacy marketing components is under review.
- Some older workflows are still being reviewed for screen-reader clarity.
Measures we take
- Semantic HTML, labelled form controls, landmarks and keyboard-accessible controls.
- Reusable UI components with accessibility tests where practical.
- Automated checks with axe-core in targeted tests for key components and flows.
- Review of focus states, colour contrast, responsive layouts and error messaging during UI changes.
Report an accessibility barrier
If you encounter a barrier on any part of our service, please tell us so we can address it:
- Use our accessibility barrier report form.
- Email accessibility@yosemitecrew.com.
- Support: support@yosemitecrew.com.
We aim to respond to accessibility reports within 5 business days.
Alternative formats and support
If you need information in a different format, or a workflow is difficult to complete with assistive technology, contact us using the form or email above. We will work with you to provide a reasonable alternative and use the report to improve the product.
Third-party content
Our service integrates third-party surfaces including Stripe (payments), IDEXX (diagnostics workspace) and Merck Manuals (medical reference). The accessibility of these surfaces is subject to those providers' own conformance programmes. We document known gaps and raise accessibility requirements with our providers where contractually possible.